Union bank

Union Bank Of India To Offer Whatsapp Banking Services Powered By Infosys Finacle

Mumbai: Infosys Finacle and Union Bank of India on Thursday announced the availability of the latter’s banking services on WhatsApp following the implementation of Finacle Conversational Banking, Finacle Remote Banker and Finacle Mobile Teller solutions.

The bank’s new service, called Union Virtual Connect (UVConn), will offer its retail customers personalized everyday banking services, at the time, place and in seven languages ​​of their choice, he said. With Finacle, the bank has also transformed its branch banking experience, optimizing branch and cashier performance, minimizing queues, enabling customer service mobility and improving operational efficiency, adds the communicated.

Rajkiran Rai G, Managing Director and Managing Director of Union Bank of India, said, “We have always strived to build lasting relationships with customers by delivering simple, fast and contextual banking solutions and experiences with a improved convenience. In line with this vision, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our individual customers can carry out a multitude of their banking needs themselves, without going to a branch, instantly and securely.”

According to Sajit Vijayakumar, Senior Vice President and Chief Operating Officer of Infosys Finacle, Union Bank of India is adapting to the ever-changing needs of its customers and providing them with new era banking experiences.

“WhatsApp has been one of the most popular messengers, revolutionizing the way people interact, and India has one of the largest WhatsApp user bases in the world,” Vijayakumar said.

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