Infosys Endgame100% subsidiary of Infosys and Union Bank of India partners to offer WhatsApp banking services to bank customers.
This development followed through the successful implementation of Finacle Conversational Banking, Finacle Remote Banker and Finacle Mobile Teller solutions, according to the statement.
The lender’s new service is called Union Virtual Connect (UVConn) and promises to offer its retail customers personalized everyday banking services, at the time, place and in seven languages of their choice.
The bank said that with Finacle, it was also able to transform its banking experience into a branch, optimizing branch and teller performance, minimizing queues, enabling mobility of account managers and improving operational efficiency.
With this, Union Bank customers can now interact with the bank on its official WhatsApp number, through the end-to-end encrypted WhatsApp messaging interface, from their registered mobile numbers with additional levels of authentication.
Rajkiran Rai G, Managing Director and CEO, Union Bank of India, said, “We have always strived to build lasting relationships with our customers by providing simple, fast and contextual banking solutions and experiences with enhanced convenience. In line with this vision, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can perform a multitude of their banking needs themselves, without going to a branch, instantly and securely. With Finacle Conversational Banking and Remote Banker, we can now take advantage of the growing importance of social media in everyday life. We expect this simple and convenient form of banking to bring immense convenience to our customers and hope to see rapid adoption in the months ahead.
Sajit Vijayakumar, Senior Vice President and COO, Infosys Finacle, said, “Union Bank of India is adapting to the ever-changing needs of its customers and providing them with new era banking experiences. WhatsApp has been one of the most popular messengers, revolutionizing the way people interact, and India has one of the largest WhatsApp user bases in the world. With Finacle Conversational Banking, Finacle Remote Banker and Finacle Mobile Teller, Union Bank of India continues its journey to make banking faster, easier and more engaging, building on its illustrious heritage while reinventing itself for digital-first banking.